Support

How can we help?

Choose a product and send us a request using the form. Include your device, app version, and a short description of what happened.

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AcuAudio

Remove long silent pauses and change audio length naturally while preserving speech and pitch.

AcuMix

Separate a song into stems, detect chords, rebalance the mix, and export the version you need.

AcuTune

A responsive instrument tuner with real-time pitch detection, harmonic modes, and a Wear OS companion.

AcuBeat

A flexible metronome with AI tempo analysis, custom meters, subdivisions, setlists, and wearable controls.

AcuVideo

Turn finished footage into vertical clips with guided reframing, Shorts templates, and batch production.

Contact support

Send us a message

Complete the form and our support team will reply by email.

Your request is used only to provide support and is delivered securely to our support inbox. Privacy ↗

Before you write

Quick answers

What should I include in a support request?

Your product name, device and OS version, app version, and the steps that caused the issue. Do not attach private audio or video unless our support team requests it.

How do I restore a mobile purchase?

Open the product’s purchase screen and choose Restore Purchases while signed in with the same Apple Account or Google Account used for the original purchase.

How do I make a privacy request?

Use the support form, enter “Privacy request” in the subject, and name the Acu product involved.